Frequently Asked Questions
Answers to all your questions about az365
Accounts, deposits and withdrawals, bonuses, games, and safe gaming — find detailed answers to the most frequently asked questions from players in Bangladesh, all in one place.
Welcome to az365. This FAQ page brings together answers to the most frequently asked questions from players in Bangladesh, all in one place. From opening an account and depositing via bKash to BPL betting, slots bonuses, and responsible gaming — you will find clear and straightforward information here. If you cannot find the answer to your question, our 24/7 live chat support is always ready to help.
Account and Registration
Account
To open an account at az365, you need an active mobile number, a valid email address, and you must be at least 21 years old. The registration process is fully online, straightforward, and can be completed within a few minutes.
No. Under az365 policy, each player is allowed only one account. Creating multiple accounts may result in all accounts being suspended and balances being forfeited. One account is all you need for a fair and transparent gaming experience.
On the login page, click the "Forgot Password?" option. You will receive a verification code via your registered mobile number or email, which you can use to set a new password. If you have trouble, contact 24/7 live chat support.
At az365, account verification is usually completed within 24 hours. Uploading a clear photo of your national ID or passport speeds up the process. Once verification is complete, withdrawal access is fully activated.
Deposits and Withdrawals
Payment
Deposits from bKash to az365 usually appear in your account within a few minutes. Occasionally there may be a slight delay due to network traffic, but please wait up to 30 minutes. If it has not arrived within that time, contact live chat with your transaction ID.
The minimum deposit amount at az365 is ৳300, applicable across all methods — bKash, Nagad, Rocket, and bank transfer. There are no extra charges or processing fees for deposits.
The minimum withdrawal amount from az365 is ৳800. Once the request is approved, the funds typically reach your bKash, Nagad, or Rocket account within 30 minutes to 3 hours. The same timeframe applies to bank transfers.
To deposit with Nagad, go to the cashier page, select "Nagad", enter the amount, and send money to the az365 Nagad number shown on screen. Save the transaction ID and submit it in the payment confirmation form. Your balance will be updated within a few minutes.
Bank transfer withdrawals are usually processed within 30 minutes to 3 hours. However, the bank's internal clearing process may occasionally cause a slight delay. To track your withdrawal request, check the transaction history in your account.
Games and How to Play
Games
To bet on BPL (Bangladesh Premier League) matches at az365, first go to the Cricket section, then choose your preferred match and market (match winner, top batsman, total runs, etc.). Add the amount to your bet slip and confirm. BPL is also included in live betting.
Yes, all games at az365 are fully supported on mobile browsers. You can enjoy live casino, slots, and sports betting on Android or iPhone without downloading a separate app. Using Chrome or Safari gives you the best experience.
RTP, or Return to Player, is a game's theoretical long-term payout percentage. It indicates what portion of total bets is returned to players over time. RTP does not guarantee results for any specific session — every spin or round is run by an independent random number generator.
az365 uses games from certified providers — such as PG Soft, Pragmatic Play, JILI, and Spribe — whose software is independently tested. The platform uses SSL encryption and secure payment gateways.
Aviator (Spribe) is a crash-style game. A plane takes off and a multiplier keeps rising — you need to cash out before the plane crashes. The longer you wait, the higher the multiplier — but the risk also increases. Visit the az365 Casino section for the best experience.
Bonuses and Promotions
Bonus
On your first deposit at az365 you receive a 200% welcome bonus, up to a maximum of ৳5,000. That means if you deposit ৳1,000 you can start playing with a total of ৳3,000. The wagering requirement for this bonus is 10x.
A wagering requirement is the condition that specifies how many times you must wager the bonus amount before you can withdraw it. For the az365 welcome bonus it is 10x — meaning if you receive a ৳5,000 bonus, you must place a total of ৳50,000 in bets before withdrawing. It can be met easily by playing regularly on eligible games.
The az365 VIP program has 5 tiers — from Bronze to Diamond. Weekly cashback rates are Bronze 0.2%, Silver 0.3%, Gold 0.5%, Platinum 0.6%, and Diamond 0.8%. Staying regularly active allows you to advance to higher tiers over time.
Most bonuses are usable on slots, live casino, and sports betting. However, the terms and conditions of each specific bonus clearly state which games or sections it applies to. Read the terms carefully before claiming a bonus.
If you do not receive a bonus or it is rejected, contact az365 live chat support immediately and provide your account details and deposit transaction ID. The team will verify and resolve the issue promptly.
Security and Responsible Gaming
Security
az365 is a safe and reliable online gaming platform. SSL encryption is used to protect users' personal information and financial transactions. Secure payment processing is ensured through bKash, Nagad, and Rocket.
Players must be at least 21 years old to participate at az365. If an age discrepancy is found during verification, the account will be suspended. Protecting minors is one of az365's highest priorities.
Yes. az365 offers self-exclusion and cooling-off period options. You can limit or pause your account for a set period yourself. To use this feature, make a request via 24/7 live chat support or visit the responsible gaming page.
az365 takes responsible gaming seriously. Various protection tools are available, including deposit limits, session time limits, and self-exclusion. If you feel you are experiencing a gambling addiction, contact support and use the resources provided on the responsible gaming page.
The az365 support team is available via live chat in English 24 hours a day, 7 days a week. You can also reach us by email: [email protected]. Immediate assistance is available for technical issues, payment delays, or any account-related matters.
Still have questions?
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