az365's Privacy Policy —
Your Information is Fully Secure
az365's complete and transparent policy on how your personal information is collected, stored, and used — protected by SSL encryption and strict security measures.
az365 is a trusted and secure online gaming platform for players in Bangladesh. We place the highest priority on our users' privacy. This privacy policy describes in detail how az365 collects your personal information, the purposes for which that information is used, who it may be shared with, and the steps we take to protect your information.
Types of Information Collected
1.1 Personal Identity Information
When you register or create an account on az365, we may collect the following personal information:
- Full name and date of birth
- Email address and username
- National ID (NID) or passport number (for identity verification)
- Current residential address
- Occupation and source of income (for large transactions)
1.2 Financial Information
To ensure safe and smooth transactions, we collect the following financial information:
- bKash, Nagad, Rocket, or bank account number (for deposits and withdrawals)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
- Balance information and bonus activity
1.3 Technical and Device Information
To improve the site's security and performance, we automatically collect certain technical information:
- IP address and Device ID
- Browser type and version
- Operating system information
- Session logs and access timestamps
- Page visit patterns and click data
1.4 Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we also collect gaming-related information:
- List of games played and duration
- Bet amounts and result history
- Bonus claims and usage details
- Self-set limits (Self-exclusion or deposit limits)
Methods of Data Collection
2.1 Information Provided Directly
You provide information to us directly in the following situations:
- When filling out the account registration form
- During login or password recovery
- While processing a deposit or withdrawal request
- When contacting support via live chat or email
- When submitting documents during the KYC (Know Your Customer) verification process
2.2 Automatically Collected Information
Our servers and technology infrastructure automatically record certain information. This includes log data from each of your sessions, as well as information collected through Cookies and Web Beacons. This information is essential for ensuring the site's security and detecting unusual activity.
Purposes of Data Use
az365 uses the information collected only for the following lawful and legitimate purposes. We do not use your information in any unnecessary or unauthorized way.
3.1 Account Management
Your information is used to create, verify, manage, and secure your account. Age verification and identity confirmation are part of this process.
3.2 Financial Transaction Processing
Financial information is used to carry out secure deposit and withdrawal processes via bKash, Nagad, Rocket, or bank transfer.
3.3 Customer Service
Your information is used to resolve any complaints, questions, or issues, and to provide 24/7 live chat support in Bengali.
3.4 Ensuring Responsible Gaming
Your information is used to detect unusual gaming patterns, enforce self-set limits, and provide support to players at risk of problem gambling.
3.5 Fraud Prevention and Security
Security-related information is analyzed to prevent account hacking, money laundering, and other illegal activities. This protects the interests of all members.
3.6 Service Improvement
Your information is used to analyze usage patterns and help improve the gaming experience, platform performance, and development of new features.
Data Sharing Policy
4.1 Service Provider Partners
We share with our payment processing, technology infrastructure, and game software providers only the minimum information necessary to deliver the relevant service. Strict non-disclosure agreements (NDAs) are maintained with these partners, and they may not use the information received for any other purpose.
4.2 Legal Obligations
If disclosure of information is legally required under applicable Bangladeshi law, a court order, or a legitimate request from a government authority, az365 will comply with that obligation. In such cases, you will be notified in advance wherever possible, unless legally restricted.
4.3 Fraud and Illegal Activity Prevention
Relevant information may be shared with the concerned authorities for anti-money laundering (AML), fraud detection, or investigation of other financial crimes. This is done in the interest of all users' security.
4.4 Business Restructuring
If az365 undergoes a merger, acquisition, or corporate restructuring, necessary information may be transferred to the relevant parties. You will be given advance notice in such cases and equivalent protections under this privacy policy will be maintained.
Cookies and Tracking Technology
5.1 What Are Cookies and Why Are They Used
Cookies are small text files that our website stores in your browser or on your device. They are used to remember your login details, personalize your experience based on your preferences, and monitor the site's performance.
5.2 Types of Cookies az365 Uses
- Essential Cookies: Required for the site to function properly — maintaining login sessions, managing security tokens, and so on.
- Functionality Cookies: For language preferences, layout settings, and personalized experience.
- Analytics Cookies: To analyze site usage patterns and improve the platform.
- Security Cookies: For detecting suspicious activity and fraudulent logins.
5.3 Cookie Controls
You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some important features of the site to stop working, such as staying logged in or completing secure transactions.
Data Storage and Security
6.1 Technical Security Measures
We take the following technical measures to protect your information:
- Industry-standard SSL/TLS encryption technology
- Secure database encryption
- Two-Factor Authentication option
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems
- Secure and encrypted backup systems
6.2 Data Retention Period
az365 retains your personal information for as long as your account is active or as needed to provide the service. Even after an account is closed, some information may be retained for a defined period for the following reasons:
- To meet legal and regulatory obligations
- For dispute resolution and defense of legal claims
- To fulfill legal obligations relating to financial records
After the defined period, information is securely and permanently deleted.
6.3 Response to a Data Breach
If your information security is compromised for any reason or a data breach occurs, az365 will take immediate action and notify the affected members as quickly as possible. Every effort will be made to minimize any harm.
Your Rights
You have the following rights regarding the personal information associated with your account on az365. To exercise these rights, send an email to [email protected] or contact us via live chat.
7.1 Right to Access Information
You have the right to know what information we hold about you and to receive a copy of it.
7.2 Right to Correct Information
You have the right to request correction of any information about you that is inaccurate or incomplete.
7.3 Right to Delete Information
In certain circumstances you may request deletion of your personal information, however some information may need to be retained for a specified period due to legal obligations.
7.4 Right to Object to Data Processing
You have the right to object to the processing of your information for marketing or profiling purposes. In such cases we will fulfil your request as soon as possible.
7.5 Right to Data Portability
You have the right to receive a copy of the information you have provided in a structured, commonly used format.
7.6 Right to Withdraw Consent
Where the processing of your information is based on your consent, you have the right to withdraw that consent at any time.
Protection of Minors
8.1 Age Verification Policy
az365 strictly prohibits individuals under the age of 21 from creating accounts or using the service. Age verification is mandatory at the time of registration and during the KYC process. If we receive information about an account belonging to a minor, the account will be closed immediately and all transactions will be cancelled.
We do not knowingly collect personal information from anyone under the age of 21. If a parent or guardian believes their minor child has used our service, please contact us.
Third-Party Links & Policy Changes
9.1 Third-Party Websites & Services
The az365 platform may at times have connections with third-party services (such as payment gateways or game software providers). These third parties have their own privacy policies and az365 is not responsible for their data practices. We recommend that you read the privacy policies of these parties separately as well.
10.1 Right to Modify This Policy
az365 reserves the right to update or change this privacy policy at any time. For significant changes we will send a notice to your registered email address or display it prominently on the site. Continued use of the site after changes have been made means you are accepting the new policy.
The date of each update will be clearly stated at the top of the page under the "Last Updated" section. You are advised to review this page regularly.
Contact & Complaints
11.1 Contact Us for Any Privacy-Related Matter
If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights regarding your information, please contact us in the following ways:
- Email: [email protected]
- Live Chat: 24/7 support in Bengali from any page on the site
- Hours: According to Bangladesh Standard Time (BST, UTC+6)
We will try to resolve your request or complaint as soon as possible — generally within 30 working hours.
az365 is committed to protecting your information
For any privacy-related questions or to learn about your rights over your information, contact our support team via 24/7 live chat. Our team is always ready to assist you in Bengali.