Responsible Gaming at az365 — Your Protection is Our Priority
az365 believes gaming is for enjoyment, not for harm. We are committed to ensuring the mental well-being and financial safety of every player.
What is Responsible Gaming and Why Does It Matter?
Online gaming and betting can be an enjoyable activity when experienced consciously and in a controlled way. Responsible gaming means staying in control of your time, money, and emotions, and not letting gaming take priority over other important areas of your life.
az365 operates a safe and transparent platform for players in Bangladesh. We believe every player should make informed decisions and use our responsible gaming tools to protect themselves. Our support team is with you in Bengali 24/7.
On this page we cover az365's responsible gaming tools, signs of problem gaming, how to get help, and safe gaming tips. az365 services are for those aged 21 and over only.
Our Protective Tools
Setting Deposit Limits
You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, and a 24-hour wait is required to increase it — which protects you from impulsive decisions. The minimum deposit at az365 is ৳300.
Time Limits and Breaks
If you feel you are playing too much, you can take a time-out for a set period (24 hours to 6 weeks). During this time no deposits or bets can be placed from your account. Taking a break is not a sign of weakness — it is part of healthy gaming.
Self-Exclusion
If you feel gaming is having a negative impact on your life, choose self-exclusion. This is a long-term option — from 6 months to 5 years — during which your account will be completely inactive and no promotional communications will be sent.
Reality Check Reminders
At az365 you can set reminders at regular intervals to let you know how long you have been playing and how much you have spent. This information helps you make informed decisions and prevents excessive gaming.
Account History Review
You can view your deposit, withdrawal, and betting history at any time. Understanding your own spending patterns is an important step in responsible gaming. The minimum withdrawal is ৳800 and processing takes between 30 minutes and 3 hours.
24/7 Support Service
For any gaming-related concerns, our live chat support is available in Bengali 24 hours a day, 7 days a week. If you or someone in your family is experiencing a gaming problem, do not hesitate to contact us.
Signs of Problem Gaming
To ensure responsible gaming, it is important to recognise the signs of problem gaming early. If any of the signs below appear in you or someone you know, consider seeking help.
Remember, gaming problems can affect people of any age, profession, or financial situation. It is not a character flaw — it is a health issue that can be addressed.
Trying to bet more to recover lost money ("chasing losses")
Hiding or lying about gaming habits to family, friends, or colleagues
Spending more time on gaming by cutting back on eating, sleeping, or working
Taking on debt or spending money the family needs in order to game
Feeling restless, irritable, or anxious when not playing
Being unable to stop even after winning a bet and feeling the urge to keep playing
Repeatedly trying to stop gaming but not succeeding
Tips for Safe and Responsible Gaming
Set a budget in advance: Allocate a fixed amount of money before each gaming session and do not go beyond that limit. Do not think of gaming as a way to save or earn money.
Set a time limit: Decide in advance how long you will play each day and stop gaming when that time is up. The reality check feature at az365 can help with this.
Do not bet on emotion: Avoid gaming when you are angry, sad, stressed, or under the influence of alcohol. It is harder to make sound decisions in that state.
Accept losses: Losing is a normal part of gaming. Avoid trying to bet more to recover lost money — it only increases the loss.
Keep gaming for entertainment: Gaming should be a source of enjoyment, not a central purpose in life. Make sure you have enough time for family, friends, and other interests.
Take regular breaks: Do not play for long periods without stopping. Take at least one short break every hour, get up, walk around, and drink some water.
For ages 21+ only
All gaming services at az365 are for those aged 21 and over only. Minors are strictly prohibited from opening an account. We ask all guardians to stay aware and use parental control software to prevent minors from accessing online gaming platforms.
Need Help? We Are Here
If you feel gaming is having a negative impact on your life or the life of someone close to you, contact us without delay. Our trained support team will assist you in complete confidence.
When a request for self-exclusion or account closure is made, we act quickly. Protecting your privacy is a commitment az365 takes seriously.
Ways to Contact Us
Deposit Limits and Withdrawals
Setting financial limits is an important part of responsible gaming at az365. On our platform you decide for yourself how much you spend.
- Minimum deposit: ৳300 (per method)
- Minimum withdrawal: ৳800
- Withdrawal time: within 30 minutes to 3 hours
- Payment methods: bKash, Nagad, Rocket, bank transfer
- Option to set a daily deposit limit
- 24-hour wait to increase a limit (cooling-off period)
Self-Exclusion and Account Management
If you feel you need a break, az365 gives you several options. From time-outs to long-term self-exclusion — we have every measure available.
- Short-term time-out: 24 hours to 6 weeks
- Long-term self-exclusion: 6 months to 5 years
- No promotional emails during exclusion
- Self-exclusion takes effect immediately
- Option to permanently close your account
- Support team assistance at every step
Questions and Answers about Responsible Gaming
Play Responsibly and Enjoy
Enjoy your favourite games in a safe environment at az365. Check the FAQ for any questions or contact support directly.