az365 Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") govern the use of the az365 platform and all its services. By visiting the az365 website, creating an account, or participating in any gaming activity, you agree to be fully bound by these terms and conditions.

az365 is an online gaming platform that provides live casino, cricket betting, slot games, and various other entertainment services for players in Bangladesh. Our platform operates in a fully secure and reliable environment, and your information is protected through SSL encryption technology.

These terms and conditions have been prepared for players in Bangladesh. If you do not understand any part of these terms, please contact our 24/7 live chat support.

2. Account Registration and Eligibility

To open an account and use gaming services on az365, you must meet the following eligibility requirements:

2.1 Age Requirement

You must be 21 years of age or older to use the az365 platform. Use of this platform by minors (under 21) is strictly prohibited. We may request necessary documents to verify your age at the time of registration.

2.2 One Account Per Person

Only one az365 account is permitted per person. If one person operates multiple accounts, all accounts will be cancelled and deposited funds may be forfeited.

2.3 Registration Information

All information provided at the time of registration must be accurate, complete, and up to date. Providing false or misleading information will result in the immediate closure of the account.

• Full name (as per national identity card)
• Valid email address
• Active mobile number
• Date of birth (for age verification)

2.4 Identity Verification (KYC)

az365 may request valid documents for identity verification at any time if required. This may include a national identity card, passport, or other government-issued identification. Withdrawals may be temporarily suspended until verification is complete.

3. Account Security and Responsibility

It is entirely your responsibility to ensure the security of your az365 account. Please follow the guidelines below to keep your account protected:

• Never share your username and password with any third party.
• Use a strong password — a combination of letters, numbers, and special characters.
• Always log out after logging in from a public or shared device.
• If you notice any unusual activity on your account, notify support immediately.
• Allowing others to use your account is prohibited.

az365 will not be held responsible for any financial loss resulting from unauthorised use of your account. If your login credentials are accessed by a third party, change your password immediately and notify our support team.

4. Deposit and Withdrawal Policy

az365 supports popular payment methods in Bangladesh, ensuring fast and secure transactions.

4.1 Supported Payment Methods

4.2 Deposit Terms

• Minimum deposit amount: ৳300 (for each method).
• Deposited funds are only accepted from the account holder's own payment method.
• Deposits through third parties are strictly prohibited.
• Deposited funds are generally credited to the account instantly.
• If there is a delay due to a technical issue, please contact support.

4.3 Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Withdrawal time: processing is completed within 30 minutes to 3 hours.
• KYC verification must be completed before a withdrawal request is processed.
• Withdrawals must be made using the same method used for the deposit.
• Withdrawals may be temporarily suspended if any active bonus conditions have not been met.
• Any transaction suspected of money laundering may be suspended for review.

5. Bonuses and Promotional Offers

az365 offers various bonuses and promotional offers for new and existing players. All bonuses are provided under the following terms and conditions:

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 10 times the total bonus amount.

5.2 General Bonus Terms

• Each bonus has a specific wagering requirement and expiry date.
• A bonus may only be used once, and using it across multiple accounts from the same IP address or device is prohibited.
• Bonus funds cannot be withdrawn before the wagering requirement is met.
• Wagering contributions may vary across different games — please read the terms of each specific promotion.
• az365 reserves the right to change or cancel bonus offers at any time.
• If any unusual betting pattern is detected, the bonus may be cancelled.

5.3 Bonus Abuse

If a player attempts to abuse bonuses or obtain bonuses through fraud, all bonuses and any winnings earned from those bonuses on the relevant account will be cancelled. In such cases, the account may be permanently closed.

6. Betting and Gaming Rules

All gaming activities on az365 are conducted on the basis of fair and transparent policies. The following rules apply to ensure fair play:

6.1 Betting Rules

• All bets are final once placed and cannot be changed.
• az365 reserves the right to make decisions if a bet is unintentionally voided due to a technical error.
• If an event is cancelled in sports betting, the stake will be refunded.
• If there is a technical error in the result of a match or game, az365 may declare the relevant bet void.

6.2 Game Rules

Each game has its own rules, which are displayed when the game is launched. Players are advised to read the relevant rules carefully before starting a game. The rules of the game provider (such as PG Soft, Pragmatic Play, JILI, Spribe) will be considered final.

6.3 Connection Issues

az365 will not be held responsible if the internet connection is lost during a game. In such cases, the result will be determined according to the game's server record.

7. Prohibited Activities

The following activities are strictly prohibited on the az365 platform and may result in account cancellation:

• Any form of fraud or deceptive behaviour.
• Attempting to circumvent the terms of any bonus or promotion.
• Opening multiple accounts to collect bonuses.
• Playing games using computer programs, bots, or automated software.
• Dishonest collaboration with other players or collusive betting.
• Exploiting any technical vulnerability of the platform.
• Money laundering or transactions involving illegal funds.
• Misconduct or harassment towards az365 staff.
• Collecting or using the personal information of other players.

8. VIP Program and Rewards

The az365 VIP program has 5 tiers, rewarding players based on their regular participation:

• Bronze: Weekly cashback up to 0.2%.
• Silver: Weekly cashback up to 0.3%.
• Gold: Weekly cashback up to 0.5%.
• Platinum: Weekly cashback up to 0.6%.
• Diamond: Weekly cashback up to 0.8%.

Players can advance to higher VIP tiers by remaining regularly active. Each tier provides special benefits, priority support, and access to exclusive promotions.

VIP tier assignment is entirely at the discretion of az365, and the program terms may change at any time. Contact live chat for more details about VIP rewards.

9. Responsible Gaming

az365 places the highest importance on responsible gaming. We encourage our players to enjoy gaming in a healthy and controlled manner.

9.1 Age Control

We follow a strict age verification process to prevent persons under 21 from using az365.

9.2 Self-Restriction Features

Players can set deposit limits, betting limits, or self-exclusion for themselves. To use this feature, contact our support team.

9.3 Support

If you experience any gambling-related problems or need help, contact az365's 24/7 live chat support. To learn more about our responsible gaming policy, read our Responsible Gaming page.

10. Privacy & Data Protection

az365 places great importance on the privacy of your personal information. We collect and use your information only for the purposes of providing services, verifying identity, and meeting legal obligations.

• Your personal information is protected through SSL encryption technology.
• Information is not sold to third parties.
• Information is not disclosed except where required by law.
• You can opt out of marketing communications at any time.

To learn more about our privacy policy, read the Privacy Policy page.

11. Account Suspension & Closure

az365 reserves the right to suspend or permanently close accounts in the following circumstances:

• Violation of these terms and conditions.
• Suspicion of fraud or deception.
• Providing false identity or incomplete KYC information.
• Misuse of bonus policy.
• Access from a restricted region.
• Extended period of inactivity.
• Self-exclusion request.

Before closing an account, az365 will attempt to notify the player, however in cases of fraud or serious policy violations the account may be closed without prior notice.

You may also request account closure at any time. In that case, any valid balance will be returned in accordance with the applicable withdrawal policy.

12. Limitation of Liability

az365 will not be held responsible for the following:

• Interruption of a game or betting session due to loss of internet connection.
• Loss caused by third-party software or hardware issues.
• Unauthorised access to an account due to the player's own negligence.
• Server downtime or technical issues on the part of the game provider.
• Service interruption caused by natural disasters, war, or other unavoidable events.

In all circumstances, az365's maximum liability will be limited to the amount deposited by the player in the relevant session.

13. Changes to Terms

az365 reserves the right to change, amend, or update these terms and conditions at any time. Changes will be published on this page and will take effect from the date of publication.

For significant changes, we will attempt to send a notification to the registered email address. However, continued use of the platform after changes to the terms indicates acceptance of the new terms.

If you do not wish to accept the amended terms, you will have the option to close your account and withdraw any valid balance.

14. Dispute Resolution

If you have any dispute or complaint, please first contact our 24/7 live chat support or reach us by email. az365 is committed to resolving all disputes promptly and fairly.

14.1 How to Raise a Dispute

• Send a written description of the dispute in detail to the support team.
• Include the relevant transaction ID, date, and amount.
• Attach screenshots or other evidence where applicable.

14.2 Resolution Timeframe

General complaints are usually resolved within 48 to 72 working hours. Complex matters may take longer, but we will work to resolve them as quickly as possible.

14.3 Final Decision

The game provider's audit log will be considered the final evidence for game results or technical matters. az365's decision is final and binding.